Shipping and delivery policy

Last updated: 18 October 2026

Aapeet is a platform run by Ruditech Private Limited (CIN U62020TN2026PTC195328). Aapeet connects customers with local shops in Pondicherry. Most products are collected from the shop. Aapeet does not run its own riders, couriers or warehouses.

1. Pickup from the shop (most orders)

1. You reserve a product online and pay the booking amount (₹19 to ₹199).
2. The shop accepts within 4 hours (during shop hours) and keeps the product ready.
3. You choose a pickup time, from the same day up to 3 days ahead, during the shop’s hours.
4. The shop holds the product for a grace period of 2 hours after your pickup time. If the shop closes before the 2 hours end, the rest of the grace period continues when the shop opens next.
5. You check the product at the counter, pay the rest, and take it home.

There is no shipping charge and no packing for pickup.

2. Delivery by the shop

Some shops deliver with their own staff. The shop’s page shows whether it delivers.

• Where: within the shop’s delivery area in Pondicherry, shown before you pay.
• Timeline: delivered the same day for orders the shop accepts before 2 pm, otherwise within 1 to 3 business days. The exact time is shown at checkout.
• Delivery charge: set by the shop and shown at checkout, before you pay. There are no charges added later.
• Payment: the full amount is paid online at checkout.
• Packing and handover: the shop packs the product and its staff hand it to you. Check it at the door.

If an order is not delivered within the time shown, you can cancel it for a full refund (see our refund and cancellation policy).

3. Service and repair bookings

Some shops offer services such as repairs or installation. You pick a slot in the app and the shop confirms it within 4 hours. The service is done at the shop, or at your address by the shop’s own staff where the shop says so, at the confirmed slot. If the shop cannot keep the slot, it offers a new one or you get a full refund.

4. If something goes wrong

• Product not ready at pickup: tell us in the app. If the shop cannot hand it over, your booking amount is refunded in full.
• Late delivery: contact the shop from the app. If it is not sorted, email support@aapeet.com.
• Wrong or damaged item: do not accept it, or request a return within 7 days (see our refund and cancellation policy).

5. Contact

support@aapeet.com · +91 99529 40928 (Monday to Saturday, 10 am to 7 pm) · Contact us